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Five tips on business mistakes to avoid

By Jania Bailey

It’s proven statistically and backed up by plain common sense — business owners who operate under a known brand and with an established business model have a big advantage over owners who have to start from scratch and figure out by themselves operations, marketing and point of sale systems.

Still, you shouldn’t assume franchises are fail-safe. They’re a wonderful way for professionals to build thriving small businesses, but there are some icebergs out there potential franchise owners need to avoid. Here are five:

Failure to absorb the FDD

It’s baffling to think that a franchisee would invest thousands of dollars in a business venture without knowing what he or she was getting into — especially when the law requires franchisors to disclose detailed information about operations, costs, earning potential and legal requirements.

But it happens. All the time. People get so excited about their business venture that they don’t read the Franchise Disclosure Document, or just read the Item 7 expenditures and Item 19 earnings information and skip over the rest. Then they’re caught by surprise later when it’s too late.

If you’re thinking about buying a franchise, you should review the FDD thoroughly and carefully, preferably with a good franchise attorney who can help you pinpoint problem areas or language that needs clarifying.

Underestimating what you need

It’s an easy trap to fall into — underestimating how much working capital you’ll need to make the business work. Small business loans are hard to come by these days. Unless you’re fully capitalized already, you’ll be cobbling the financing together from assorted sources, and it’s tempting to think you can scrape by on a minimum investment.

It’s a very risky way to go. If you hit a rough patch, you’ll need cash reserves to tide you over until you recover, and if the business account is empty, you run the risk of going under. You can of course consider getting cash loans online to help you tide over any short term cash crisis.

Failing to do due diligence

Before you even sign the franchise agreement, you need to go through the validation process, talking to franchise owners about the ground-level benefits and challenges of running the business.

Do it. Thoroughly. Do not assume talking to three top-performing franchisees is enough. You have to talk to the average franchisees, longtime franchisees, new franchisees, those doing well, those doing not so well. You should find out specifically why former franchisees left the system, whether it was a systematic problem or a matter of the kinds of errors detailed here.

Under budgeting your time

Franchise ownership is not a hobby. It takes commitment, especially in that critical first year. After years of success, many franchise owners can afford to work the business part-time and hire managers to take care of the day-to-day duties.

But it usually takes several years of success to get to that point, and until then, you simply have to put in the hours to get your franchise up and moving — and too many people go into franchising thinking they can get by on 6-hour days at first. It just doesn’t work that way.

Going your own way

There’s a paradox at the heart of franchising. The industry tends to attract aggressive, smart self-starters, take-charge types who never saw a business proposition they couldn’t improve.

These people can make horrible franchisees.

When you buy a franchise, you’re not buying a job, and you’re not bringing something to life from nothing. You buy an established name and system in a business you own, and the price for the advantage is the investment, franchise fee and royalties. That’s the deal. (Put another way: You didn’t build that. Not alone, anyway.)

But time after time, we see some franchise owners’ go-it-alone instincts get the better of them. Three or six or 12 months in, they get restless. This marketing plan is stupid. I can do it better. This sign doesn’t work in my market. My customers want a different message and more menu choices. The franchising graveyard is filled with businesses that failed because the franchise owner didn’t follow the system, presumably the reason why he approached the franchisor in the first place. The system’s there for a reason. Use it.

About the Author: Jania Bailey is President and COO of FranNet (www.frannet.com) and author of “Thriving – The Journey to Success in the Business World.”  FranNet is North America’s most respected leader in matching individuals with franchise opportunities. Based in Louisville, Ky., FranNet has more than 80 consultants across North America who use a proprietary profiling and consultative process to determine a business model unique to each client’s goals, skill sets and interests, and have matched thousands of entrepreneurs to rewarding small business opportunities.  Recognized by INC magazine as one of the top 500 fastest growing private companies in America in 2011 and 2010, this year marks the 25th anniversary for FranNet.

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Jenni Proctor

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